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Refund Policy

All at Crown display hope you are happy with your purchase. If you wish to return an item for refund you have a 7 day cooling off period in which you have a right to cancel your purchase. Should you wish to do so we will refund your payment in full. If payment was made by credit or debit card we will refund directly onto your card within 30 days of any cancellation. If payment was made by another method we will refund by cheque within 30 days of cancellation. No charge is made for cancellation. If an item is identified and signed for as faulty or damaged we will aim to replace that item at no charge to yourselves.
 

Refunds outside of 7 days period

If refunds are requested outside of 7 days we can only accept if goods are returned unopened, unused and in a resalable condition with our written approval. Transport, packaging & insurance costs cannot be refunded. We also request that a registered service be used when returning goods as we can only make a refund on receipt of goods. We reserve the right to exercise discretion with respect to returns under these terms and conditions.

 

What we are unable to refund or exchange

Crown Display Ltd is unable to offer any refunds or exchanges on specially ordered, bespoke or customisable products. These products include slatwall panels, shop counters and display units made to your specification and retail modular shelving.
None of the above terms affect your statutory rights.